| 1. | 50 per cent of directory enquiries should be answered within 10 seconds.
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| 2. | The company provides online directory enquiries and competes with DQ for finding people.
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| 3. | In April 2012, Bezeq acquired full ownership of directory enquiries and yellow pages brand.
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| 4. | In 2003 Gilan was consulted on picking the right voice for the 118 118 directory enquiry service.
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| 5. | These numbers were switched off on 24 August 2003 following the introduction of competition to directory enquiries.
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| 6. | An advert for a directory enquiry company was filmed at the old Patterson's Garage in the area.
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| 7. | In a "'caller-pays "'model, as with voice-based directory enquiry services, the caller pays each time they access the service.
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| 8. | Starting in July 2015, Orange pay-as-you-go customers also had the ability to dial premium rate and directory enquiries numbers withdrawn.
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| 9. | A free service, providing only directory enquiries, is also available by dialling 0800 118 3733 ( 0800 118 FREE ).
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| 10. | The only exception is directory enquiries with only 50 per cent of calls expected to be answered in 10 seconds.
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